Home > Help > FAQ > Order Status

Order Status

Order status

a) Await Purchase

The item has not been purchased yet,(in this status, you can cancel this item if you like.)

b) In Process

Our purchaser is buying this item now. Once the item is purchased, you cannot delete it.

c) Bought

Our purchaser has paid and bought the item for you. 

d) Arrived

The items have arrived our company.

e) Await Payment

You need to pay more to buy this item. This is usually because the international shippingfee or item's fee is not enough.

f) Refunded

The money for this item has been refunded back into your account.

g) Lost

Your items have lost in idealmalls and we will compensate you; or you can directly contact our customer service for help.

h) Storing

Your item has been stored in our warehouse, Please submit delivery as soon as possible. Our free storage time is 90 days.

i) Abandon

Idealmalls storage time is 180 days. If you don't submit delivery during this time,  it means you have given up your items and we will handle them in our way. (They don't  belong to you any more)

If your item has some problems, our purchaser will leave a message for you, Please click the " chat" and reply when there is a "new" on it.